Spear Travels



Your Financial Protection. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.



We reserve the right to charge a fee (from £25.00 to £150.00 per person) for any amendments or cancellations brought about by the client after the booking is agreed, or through misinformation supplied to us at time of booking. This is in addition to the supplier’s contractual costs for such matters. All deposits are non-refundable. Depending on the time of cancellation or amendment up to 100% of the actual cost of a booking can be lost, plus our administration fees on top. Please be aware that many flight tickets are non-refundable and non-changeable and that even a wrong letter in a name can invalidate a ticket. All names should be as per passport using the first forename in full, not abbreviated. If you have not seen the supplier’s booking conditions at the time of booking, please ask for written details. Wherever practical, you will be asked to sign a booking form confirming acceptance of these conditions. If this is not practical, payment or acceptance of the supplier’s copy of the invoice, or the actual tickets themselves, will constitute acceptance of those conditions and enter you into a legally binding contract with the supplier or principal with whom you have the contract. Jetclub Ltd t/a Spear Travels & Broads Travel act as an agent for these suppliers and do not act as principal unless stated otherwise.



These notes refer to holders of United Kingdom passports and British Citizens; holders of other passports or travel documents should make further inquiries prior to making any booking. It is your responsibility to ensure that you have a valid passport. In many countries passports must be valid for at least 6 months after the date of return, sometimes longer. Any child or infant not already on an existing passport must have their own passport. For many countries children already on parents’ passports are acceptable until that passport expires or the child becomes 16, at which age they need to apply for their own passport. Any new child born must have its own passport from birth. Machine-readable passports are mandatory for some countries, like the USA.



It is your responsibility to ensure that you have the correct inoculations in place or arranged at the time of booking your holiday or flight and that you have taken adequate medical precautions. Medical advice should be sought from your G.P. or medical centre, which have access to up to date information and are aware of your personal medical history, before you book your holiday, flight or business trip. Jetclub Ltd t/a Spear Travels & Broads Travel cannot be held responsible if you are unable to travel due to improper medical advice. Be aware that in some countries medical requirements can change overnight, in the event of an epidemic etc, so be sure that you regularly check the situation if your trip is several weeks or months in the future. Please be aware that some inoculations or certificates e.g. Yellow Fever, can take several days or weeks to obtain or to provide acceptable cover to allow entry. Without the correct inoculations you can be refused entry to, or transit via, a country, even though you may have been allowed to fly there.



It is a legal requirement that we offer you Visa advice at time of booking, although it is always advisable to check requirements in advance especially when making a late booking. If you have not received Visa advice at the time of, or prior to, making the booking, please contact us immediately. Once we have given you the Visa advice, it is then your responsibility to ensure that the requisite Visas are obtained and are in order at the time of travel. We can advise you on obtaining Visas, only. We will not do the actual applications. Visa services can be expensive. We can advise you on an individual country’s requirements, but you may need to check again yourself at a later date, as the regulations can alter overnight. The ESTA entry requirements for the USA are subject to change, so please ask us to check. Please note, any criminal charge or conviction, however small, may render you unable to gain entry to the USA and a personal visa application will be required to find out. An ESTA is required for entry to the USA and must be applied for on-line a minimum 72 hours prior to travel. Go to https://esta.cbp.dhs.gov. This applies even if just transiting through the USA on a cruise ship. The charge is currently US$14.00 per person but, again, this can change. You will be refused boarding onto a plane or ship if you require an ESTA but do not have it in place. We accept no responsibility for this. We no longer do ESTA applications for you.



Whilst you do not have to take out our travel insurance, it is mandatory that you are properly covered abroad and many suppliers require proof that you have insurance in place before accepting a booking. EHIC, the cross-guarantee to provide basic reciprocal NHS style cover within full EC member states is not accepted as travel insurance, as it does not provide for repatriation in the event of accident or illness etc. Costs for health facilities and repatriation in many countries can be extremely high (minimum £25,000 for an air ambulance). Always ensure that you know the 24-hour emergency telephone number, the policy number and that your family and/or friends have a copy of the policy at home. Keep the actual policy, or policy details, with you at all times whilst you are abroad. We further advise that you photocopy or scan your passport before your trip and retain a copy for yourself and give a copy to your next of kin or contacts. Please note, the EHIC has a limited validity and will need to be renewed: please check the expiry date.



(please note that this will be updated in May 2018 to reflect the new HDPR changes): In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, date of birth, any special needs/dietary requirements etc. By asking us to contact you, you are giving us consent. We take full responsibility for ensuring that proper security measures are in place to protect your information. We might pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies. The information might also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination might not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements or any other Third Parties for marketing purposes. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we may not be able to confirm your booking. In making this booking, you consent to this information being passed on to the relevant persons as above. We will remove your data in good time. Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either them, or us, for a copy of this if you would like to see it. Your data controller is Jetclub Ltd. You are entitled to a copy of your information held by us. If you would like to see this please ask us. You can opt out of any marketing activities at any time.



Jetclub Ltd t/a Spear Travels & Broads Travel acts as an agent for ATOL holders with whom you have a contract. We do not charge for standard UK registered Visa & MasterCard credit & debit cards. We charge 2.1% for corporate & foreign Visa & MasterCard cards, all incl. VAT. We do not accept American Express. By accepting this booking conformation you are accepting that you understand and agree all the above terms and conditions.



(January 2018). If in any doubt whatsoever please contact us. E&OE